what we do

Work design and technology

Shaping tomorrow's business systems today

Our Approach

Our approach designs business systems for the future.

We believe that the performance of a company is deeply intertwined with the experience of its people and the effectiveness of its technology, systems, and processes.

By aligning work design with cutting-edge technological solutions and robust systems, we ensure that organisations are structured for both operational success and a positive, productive employee experience.

Inclusive work design

Inclusive design goes further than accessibility, considering a broader spectrum of users with varying cognitive, sensory, cultural, and socio-economic backgrounds.

It emphasises user centred design and systems thinking, with customisation options, individual autonomy, diverse user research, and continuous iteration. It involves seeking out points of exclusion and extending the benefits of a solution to all.

Sans prejudice solutions design

Identify users

Explore the diversity of workforce demographics, employee data, cognitive diversity, and all abilities within your organisation.

Research & insights

Dive into the intersection of user needs and motivators, quality standards, cross-industry leading practices, and empirical studies to drive impactful solutions.

Co-design

Moving away from designing for the “average person” and embracing a ‘nothing for us without us’ approach that celebrates and recognises the diversity of all people.

Options analysis

We evaluate hypotheses and assumptions, assess the expected ROI, and prioritise impacts to ensure informed decision-making and strategic alignment with your business goals.

Test, measure & feedback

We track leading and lagging indicators, gather both qualitative and quantitative feedback, and validate assumptions to continuously improve outcomes and drive success.

What is looks like in practice

Aligning with purpose

We start by understanding the unique needs, values, and goals of your organisation.

This step involves mapping out your business objectives and identifying how work design can support them.

Through targeted assessments, we establish a strong foundation that aligns with your company’s vision and purpose, setting the stage for meaningful transformation.

Designing for inclusivity and effiency

We create work systems that prioritise inclusivity, efficiency, and employee engagement.

By analysing workflows, structures, and technologies, we design processes that enable diverse teams to thrive.

This phase ensures that every aspect of work design is crafted to elevate both productivity and employee experience.

Embedding continuous improvement

True transformation is ongoing. We integrate feedback mechanisms and performance metrics that allow your organisation to continuously improve.

By establishing regular reviews and creating a culture of adaptability, we make sure that your work design remains dynamic and responsive to evolving business needs, creating a sustainable path for long-term success.