SUMMARY: This presentation examines the evolution of work, technology and society in mining, tracing the shift from traditional manufacturing mindsets to modern, tech-driven frameworks. It explores how principles from Lean, Six Sigma, and the Toyota Way have shaped operational practices while exposing gaps in workforce capabilities and design. It gives critical context that can be applied across industries to explain current challenges, and gives guidance to organisations on how redesigning work systems to accommodate the diverse needs of people will can lead to enhanced decision-making, and address systemic inefficiencies. Key themes include aligning work processes with emerging technologies including AI, and being deliberate in developing psychologically safe environments where structures exist for individuals to have autonomy over their work and learning.
Yhana Lanwin is the founder and chief executive of Sans Prejudice Solutions, a strategy consulting firm specialising in systems and structural change for operational performance and social benefit.
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